Complaints and Returns


We recommend that you first report complaints to us by emailing If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.


  1. When purchasing products, you have the option to dissolve the agreement without giving any reason within 14 days. This reflection period starts on the day after you or a representative appointed by you in advance and announced to the entrepreneur has received the product;
  2. During the reflection period, you will handle the product and packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you make use of your right of withdrawal, you will return the product with all accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur;
  3. If you wish to make use of your right of withdrawal, you are obliged to make this known to the entrepreneur within 14 days after receipt of the product. You must make this known by means of the model form. After you have indicated that you wish to exercise your right of withdrawal, you must return the product within 14 days. You must prove that the delivered goods have been returned on time, for example by means of proof of shipment;
  4. If you have not indicated after the expiry of the periods referred to in paragraphs 2 and 3 that you wish to make use of your right of withdrawal resp. the product has not been returned to the entrepreneur, the purchase is a fact.